Rules — The Pokies 114

Welcome to the official Rules & Terms page for The Pokies 114 at pokiesaU106.net. We tested our platform extensively and wrote these rules to be clear, practical and compliant with international best practice for online gaming. This page explains how to open an account, how deposits and withdrawals are handled, what we expect from players, how bonuses work, how we investigate suspected breaches, and how disputes are resolved. Read the sections below carefully before you register or play.

1. General Information

Our company registration number is 3-102-841524. The company address is 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The Pokies 114 was established in 2021 and operates from Costa Rica. We offer a wide range of gaming products and sports markets using industry-standard software. We operate under applicable regulatory frameworks and our systems are audited to ensure fairness and transparency.

By registering an account and using our services you accept these terms. These Rules form a legally binding agreement between you ("the player") and us ("the operator"). We recommend that you read them in full. If you do not accept any part of these Rules, do not create an account or stop use immediately.

2. Applicability and Changes to the Rules

These Rules apply to all access to and use of The Pokies 114 platforms, including desktop, mobile and any third-party applications. We reserve the right to update these Rules at any time for reasons including legal compliance, security improvements, or operational changes. When we make material changes we will publish them on this page. Continued use of the service after changes means you accept the revised Rules.

3. Eligibility and Responsible Access

Access to The Pokies 114 is limited to eligible players only. We tested our registration and verification flows repeatedly and our results show that identity checks are robust, while still allowing legitimate users to get started quickly.

1. You must be of legal gambling age in your jurisdiction to play on our platform.
2. You must not be located in a country or territory where online gambling is prohibited by law. You are responsible for checking local laws before accessing our platform.
3. You must not be self-excluded or under any regulatory or judicial restriction preventing gambling.
4. Your account information must be accurate and in your legal name. We will request documentation if we need to verify your identity.

4. Opening and Maintaining Your Account

When you create an account with The Pokies 114 you will be asked to provide personal information: full name, date of birth, contact information and other details required to comply with regulatory requirements. We tested typical onboarding scenarios and the process usually completes within 24 to 72 hours when documents are submitted promptly.

We will take steps to protect your account and personal data. You must keep your login details secure and notify us immediately if you suspect unauthorised access.

5. Verification and Documentation

To comply with anti-money laundering (AML) and Responsible Gambling requirements we may require identity and address verification. Our typical document requests include proof of identity and proof of address. In our tests, the most common verification turnaround time was 1-3 business days once clear documentation was provided.

• Acceptable identity documents: passport, national ID card, or driving licence.
• Acceptable proof of address: utility bill, bank statement, or government correspondence not older than 3 months.

If you cannot provide the documents we may limit account functionality or suspend the account until verification is complete.

6. Deposits

Deposits enable you to fund your account for gaming. We support a range of payment methods and process deposits as soon as we receive confirmation from your payment provider. Our tests show that many deposit types are instant, while some methods (bank transfers) can take longer depending on the financial institution.

1. Deposit limits: We set default deposit limits and may allow you to change them. These are displayed in the payment area and are designed to promote responsible play.
2. Only use payment instruments in your own name unless explicitly approved by support.
3. We reserve the right to request additional documents relating to deposits, including source of funds where required by AML rules.
4. Deposit reversal: if a deposit is returned by your payment provider, we will notify you and resolve the matter in line with our payment procedures.

7. Withdrawals

We aim to process withdrawals promptly. Our internal tests and live customer feedback show that withdrawal speed varies by method and by the completion of any required verification steps.

Important withdrawal rules:

1. We may require identity verification before processing any payout.
2. Withdrawals are processed to the original funding source where possible. If a payment is returned, we will work with you to provide an alternative method.
3. We do not charge withdrawal fees; however, your bank or payment provider may apply fees.
4. You must meet any wagering requirements linked to deposits or bonuses before withdrawing.
5. We may hold funds while we investigate suspected breaches or for AML checks.

8. Bonuses, Promotions and Wagering Requirements

Bonuses and promotions are offered periodically. We tested common bonus flows to ensure fair play and clear wagering terms. Please read each promotion's specific terms before participating.

Standard promotional conditions include:

• Wagering (playthrough) requirements that specify how many times deposit and/or bonus amounts must be wagered before a withdrawal is permitted.
• Eligible games and ineligible games for bonus play (some bonuses are limited to specific game types).
• Maximum contribution of individual games to wagering requirements (e.g., slots may contribute 100% while table games may contribute less).
• Expiry of bonus funds and wager credits.

Examples from our testing:

We reserve the right to void bonuses where we have reasonable suspicion of abuse. Examples of abuse include, but are not limited to, multiple accounts to claim offers, collusion with other players, or playing strategies designed solely to meet wagering terms without genuine risk.

9. Fair Play, Game Malfunctions and Voiding Bets

We use licensed software and independent auditors to verify randomness and fairness. Our results show consistent RTPs met across a broad sample of titles. However, software and system malfunctions can still occur.

1. If a game malfunction occurs, all affected bets may be voided at our discretion.
2. Players should not exploit malfunctions. Attempting to take advantage of errors may result in withheld funds and account suspension.
3. If a technical fault causes loss of funds or interrupted gameplay, we will investigate with our software partners and restore funds where appropriate, at our sole discretion.

10. Prohibited Conduct

To ensure integrity we prohibit certain behaviours. During testing we monitored suspicious activity patterns and built rules to detect common exploitation methods.

• Using bots, scripts or automated tools to play or place bets.
• Colluding with other players to influence game outcomes.
• Creating or using multiple accounts to circumvent restrictions or claim multiple offers.
• Using payment instruments that are not in your name without prior approval.
• Providing false information during verification.

Where we detect prohibited activity we may:

1. Close or suspend accounts.
2. Void affected bets or bonuses.
3. Confiscate winnings derived from prohibited conduct.
4. Refer the matter to appropriate authorities where criminal activity is suspected.

11. Breaches and Termination

If you breach these Rules or if we reasonably suspect a breach we reserve the right to take action including:

• Suspending or terminating your account immediately.
• Withholding funds pending investigation.
• Requiring additional documentation or evidence to clearly resolve the issue.

Our investigations follow documented procedures and we aim to communicate clearly throughout. In cases where we find no breach occurred, we will restore affected funds promptly. If a breach is confirmed, we may keep funds and close the account. Our actions are taken in good faith to protect the integrity of the platform and other players.

12. Security and Data Protection

We take security seriously. Our platform uses encryption and security best practices to protect your personal and financial data. We limit staff access to sensitive data and log access to ensure accountability. Our privacy policy describes how we collect, process, and retain personal data in line with applicable laws.

Recommendations from our security tests and audits:

• Use a strong, unique password for your account.
• Enable any two-factor authentication options if offered.
• Do not share your login credentials with anyone.

13. Responsible Gambling

We are committed to promoting safe play. Our responsible gambling tools and policies are designed to help you control your play and reduce harm. During our internal reviews we found the most effective tools include deposit limits, cool-off periods and self-exclusion.

• Deposit limits: set daily, weekly or monthly maximums.
• Loss limits: optional caps on losses for a specified period.
• Time reminders: alerts to remind you how long you have been playing.
• Cooling-off periods: temporary suspensions you can impose on your account.
• Self-exclusion: longer term exclusion for when you need a break.

If you believe you have a gambling problem, please contact customer support for immediate assistance and consider seeking professional help from local services.

14. Responsible Gaming: Limits and Tools

We encourage all players to use the following practical steps to keep play enjoyable and safe. Our customer tests show players who proactively set limits report better long-term satisfaction.

1. Set a deposit limit you can afford and stick to it.
2. Avoid chasing losses; set loss limits if needed.
3. Use session time limits to avoid extended play periods.
4. Consider self-exclusion if gambling is becoming a problem.

15. Complaints, Disputes and Resolution

If you have a complaint about our services you should contact customer support promptly so we can investigate. We aim to resolve complaints fairly and quickly, and our internal data shows the majority of issues are resolved within 7–14 days following submission of required documents.

Our complaint handling process includes:

1. Logging the complaint and assigning a case handler.
2. Gathering relevant data and transaction history.
3. Providing an initial response and expected timeline.
4. Concluding with a documented outcome and any remedial action.

If you remain dissatisfied after our internal process, we will provide details of any applicable independent dispute resolution service or regulator that can review the matter.

16. Jurisdiction and Applicable Law

These Rules are governed by the laws and regulatory frameworks that apply to our operations. When you register you accept that disputes may be subject to the regulatory arrangements applicable to our licensed operations or to the arbitration/ADR options we specify.

17. Anti-Money Laundering (AML) and Financial Controls

We comply with AML and counter-financing rules. Our monitoring systems detect suspicious patterns and trigger reviews by our compliance team. If we suspect money laundering or fraud, we will conduct inquiries, report where required by law, and may restrict or close accounts.

Typical red flags include:

• Unusual deposit patterns inconsistent with a player's profile.
• Large transactions with limited gameplay activity.
• Use of multiple payment instruments across many accounts.

18. Third-Party Providers and Software

We partner with curated game suppliers and payment providers. We tested multiple suppliers to ensure stability and fairness. While we select reputable partners, any technical or service failures may involve third-party systems. In such cases we will coordinate with partners to resolve issues and inform affected players promptly.

19. Contact and Customer Support

For account issues, verification, or complaints please contact our support team. When we tested support scenarios, response times varied by channel: live chat typically responded fastest, while email responses may take longer depending on workload.

20. Examples and Practical Scenarios

To make these Rules practical, below are examples drawn from our tests and operational experience.

1. Verification request: If you deposit $500 and are asked for proof of identity and a bank statement, supply the documents promptly. Our results show verification completes faster when images are clear and all fields are visible.
2. Bonus misuse: If a player uses multiple accounts to claim a deposit match, we will void bonuses and withhold winnings tied to those offers.
3. Technical fault: If a game freezes during a spin and you notice inconsistent balances, report immediately. We will log the incident and may restore the balance if the fault is confirmed.

21. Document Checklist

22. Final Notes and Our Commitment

We design The Pokies 114 to provide a fair and entertaining experience while protecting players and the platform. Our results from regular testing and audits inform these Rules. If you have questions about any point on this page, contact our support team or consult the specific terms that apply to any promotion.

By using our services you acknowledge that you have read, understood and agree to these Rules. We will continue to review and improve our procedures and the wording of these Rules to reflect regulatory updates, technological changes and player feedback.

23. Quick Summary

For quick reference, here are the most important points:

• Only play if you meet legal age and jurisdiction requirements.
• Use your real details; keep documents handy for verification.
• Check wagering requirements before accepting bonuses.
• Keep your account secure and report problems immediately.
• Use responsible gambling tools if you need limits or a break.

Thank you for choosing The Pokies 114. We tested and refined these Rules to ensure clarity, security and fairness. Enjoy your gaming responsibly.